Head – Digital Experience Jobs | Dubai Airports

1- Head – Digital Experience
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

• Responsible for developing and driving the digital experience strategy and roadmap for Dubai Airports with the key objective of making us the best airport in the world through our digital guest experience
• Manage all digital touch points which includes the website, digital products and services, customer care platforms as well as all social media channels.
• Work closely with the Business Technology function on the development of the digital eco-system, working with them on feasibility studies, insight studies and business cases that will ultimately make up the overall digital experience strategy across Dubai Airports
• Foster relationships with external stakeholders, ensuring their support for the strategy and subsequent projects relating to the digital experience

Job Requirements:

• Educated to Degree level in a Marketing related field
• At least 12 years’ experience within the development of digital technologies relating to Marketing, customer solutions and customer relationship management
• Comprehensive experience of the aviation or hospitality industry
• Excellent knowledge of current digital marketing and guest experience channels