Head of Call Center Jobs in Abu Dhabi | ADIB Careers

Head of Call Center Jobs in Abu Dhabi | ADIB Careers

Job Responsibilities:

• Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation
• Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• Manage and meet the cross selling and upselling targets set for the contact center, identify opportunity to enhance agents performance in achieving sales targets set.
• Drive a culture that is focused on exceeding customer expectations, create and use methods to reward, recognize and drive the delivery of service excellence

Job Requirements:

• Decision-making skills
• People management skills
• Risk management skills
• Analytical skills