Head of Client ling Jobs In Dubai UAE 2023 | EY

Any amazing opportunity, A renowned European luxury fashion house based in Dubai with stores and operations globally. They are now seeking a Head of Clienteling to support client services for the Middle East market.

Responsibilities:

• Creating action plans for outreach on each client segmentation tier in order to elevate both customer experience and spend, monitoring progress of client relationships
• Attends relevant events in dedicated Region to reinforce brand awareness and support driving business
• Identify local opportunities for client engagement to connect target prospects and existing shoppers strongly with the brand; maximizing sales and profitability (ROI) for all clienteling activities and accountable for KPI achievement
• Remains up-to-date regarding fashion industry and local competitor activities, reporting any local events and competitor engagement
• Ensures the proper management of CRM database (client capture, appropriate outreach, reservations, deposits etc.) are in line with company guidelines
• Accompany Regional VIC’s to Fashion Shows, Local Collection Presentations and Off-Site events; including the booking of all client related logistics and acting as the point of contact during the events

Requirements:

• Degree in Business Administration, Marketing, Economics or related field
• Min. 10 years’ relevant experience in clienteling or client servicing within the luxury retail industry
• Strong interpersonal and communication skills, ability to influence and foster relationships
• Track record with relationship building amongst VICs and UHNW
• Positive working attitude, meticulous and reliable
• Self-motivated and able to work with minimum supervision