Help Desk technician Job in Kenora, ON | FSET Inc.

Description:

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities
• Travel insurance
• Wellness program
• Group insurance benefits
• Life insurance
• Registered retirement savings plan (RRSP)
• Long-term care insurance
• Tax-free savings account (TFSA)

Job Responsibilities:

• Initiative
• Effective interpersonal skills
• Accurate
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Judgement
• Organized
• Willing to relocate
• Fast-paced environment
• Work under pressure
• Attention to detail

Job Requirements:

•  equivalent experience
• Troubleshooting/diagnostic
• Consulting firm
• Telecommunications industry
• Server farm
• Computer hardware or software retailer/wholesaler
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Criminal record check
• Basic security clearance
• Enhanced reliability security clearance