Helpdesk Operator Jobs in Dubai 2022 | Serco


1- Helpdesk Operator
Job: Full Time
Location: Dubai, UAE


The purpose of the job is to respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance.

Job Responsibilities:

  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
  • Answer calls within the agreed KPI (Key Performance Indicator).
  • Fast and efficient handling of queries with clients.
  • To priorities calls in accordance with procedure.
  • Record tenant/Client and system fault requests on the CAFM system accurately.

Job Requirements:

  • Degree qualified with 2-5yrs of experience in helpdesk management.
  • Solid customer focus and customer relationship management experience.
  • Proficiency in Microsoft Applications

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