1- Home Delivery Leader (Supply Chain Data Analyst)
Job: Full Time
Location: Dubai, UAE
You are responsible for the management, and administration of all tasks that been assigned by the Home Delivery Manager in order to ensure flexibility in the department and meet customer expectation regarding the process of delivering the products and assembling them in short period.
- Ensure the waiting time and queuing policy are maintained as per bench mark
- Ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
- Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers
- Pass the customer feedback to HD Manager in order to improve HD services
- Live and share the IKEA values every day
- High School Graduate
- 4 years Home Delivery supervisory experience, retail preferred
- Strong mediation and counselling skills