Intuit Quick Books Customer Service Representative Job in Toronto, ON | Sitel

Description:

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Technical Support Representatives to support high-volume inbound customer service for our Intuit Quickbooks.

Responsibilities:

• Handle inbound service calls and provide accurate account and product information
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions, while simultaneously navigating through multiple systems
• Drive customer satisfaction through voice, chat, and/or email communications

Qualifications:

• You are 18+ years of age
• You have a high school diploma (or GED equivalent)
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently
• You are able to commit 40 working hours per week
• You have bookkeeping, accounting or equivalent financial experience
• Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
• Dual monitors
• Internet speed – 5.0 Mbps download speed and 3.0Mbps upload speed