Investigation Specialist Jobs in Dubai UAE 2023 | Adidas Careers

Investigation Specialist Jobs in Dubai UAE 2023 | Adidas Careers

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Description:

In this role you will be responsible for working closely with sellers, seller support, customer service, sales, 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.

Job Responsibilities:

• Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals.
• Work with operational teams to solve seller reported issues
• Monitor and drive seller impacting operational tickets to resolution
• Consistently achieve/exceed weekly productivity and quality standards.

Job Requirements:

• Bachelor’s degree in Business, Engineering or a related field 2+ years of professional experience in business process operations or comparable position
• Excellent analytical, problem solving and logical reasoning skills
• Passion for innovation, automation and operational excellence
• Proven ability to successfully thrive in an ambiguous environment and changing market conditions