IT Assistant Jobs In Dubai UAE 2023 | Minor International

  • Full Time
  • Dubai UAE
  • Posted 5 days ago
  • 7500 AED / Month

Minor International

IT Assistant Jobs In Dubai UAE 2023 | Minor International

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Description:

We are looking for a competent IT Assistant to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them:/

Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • on procedures
Requirements
  • Proven experience as a Assistant¬†or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills

To apply for this job please visit www.careerjet.ae.

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