IT Executive Jobs In Dubai 2023 | Aramex

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Job Requirements:

  • Bachelor of computer science, Engineering, or related IT field
  • Microsoft SQL database- T-SQL is a must.
  • Proven experience of working in a delivery-focus support role
  • Experience working in a team-oriented, collaborative environment
  • Experience in being a support desk team member which has defined SLAs & KPIs
  • Excellent written/oral communication skills internally and externally with customers or operational end users
  • Good listening and interpersonal skills & attention to details.
  • English language: excellent written/ oral communication skills.
  • IT Support ticketing system knowledge is a must.
  • MS Office/ Windows Server basic knowledge

Job Responsibilities:

  • Manage and resolve all logistics IT client’s technical queries and day-to-day issues arising from internal and external business clients.
  • Monitor, respond and resolve all IT support tickets logged by end users.
  • Make sure all tickets are resolved within agreed business SLAs as per the priorities.
  • Knowledge of all Logistics IT products offered by IT to Logistics business globally.
  • Remote/Phone/ On-site support for all WMS issues that may arise within a warehousing environment.
  • Configure, manage and support all RF & mobile scanning devices used by warehouse operations.
  • Maintain records and track usage of all Logistics IT assets in use by global operations
  • Analyze all technical issues and suggest solutions for repetitive issues to mitigate IT tickets.
  • Be part of internal IT product testing team for any new developments and enhancements projects.
  • Be a team player and part of global IT support team who handles all station user queries.
  • Participate in periodic/daily IT team meetings and other periodic activities for the logistics teams.
  • Work towards common team targets and close all IT tickets in timely manner to avoid escalations.
  • Obey and follow all team leaders’ directives to achieve common objectives of the digital department.

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