Informer
Aramex
Job Requirements:
- Bachelor of computer science, Engineering, or related IT field
- Microsoft SQL database- T-SQL is a must.
- Proven experience of working in a delivery-focus support role
- Experience working in a team-oriented, collaborative environment
- Experience in being a support desk team member which has defined SLAs & KPIs
- Excellent written/oral communication skills internally and externally with customers or operational end users
- Good listening and interpersonal skills & attention to details.
- English language: excellent written/ oral communication skills.
- IT Support ticketing system knowledge is a must.
- MS Office/ Windows Server basic knowledge
Job Responsibilities:
- Manage and resolve all logistics IT client’s technical queries and day-to-day issues arising from internal and external business clients.
- Monitor, respond and resolve all IT support tickets logged by end users.
- Make sure all tickets are resolved within agreed business SLAs as per the priorities.
- Knowledge of all Logistics IT products offered by IT to Logistics business globally.
- Remote/Phone/ On-site support for all WMS issues that may arise within a warehousing environment.
- Configure, manage and support all RF & mobile scanning devices used by warehouse operations.
- Maintain records and track usage of all Logistics IT assets in use by global operations
- Analyze all technical issues and suggest solutions for repetitive issues to mitigate IT tickets.
- Be part of internal IT product testing team for any new developments and enhancements projects.
- Be a team player and part of global IT support team who handles all station user queries.
- Participate in periodic/daily IT team meetings and other periodic activities for the logistics teams.
- Work towards common team targets and close all IT tickets in timely manner to avoid escalations.
- Obey and follow all team leaders’ directives to achieve common objectives of the digital department.
