IT Senior Manager ERP Jobs in Sharjah | Petrofac Jobs


1- IT Senior Manager ERP
Job: Full Time
Location: Sharjah, UAE


  • Lead operational excellence through strong response and resolution SLAs to issues reported in Oracle Cloud & integrated applications
  • Drive change management through strong response and resolution SLAs to demands raised by the business in Oracle Cloud & integrated applications
  • Provide leadership and guidance to functional & technical leads of both suppliers and internal teams to come up with innovative solutions to business needs
  • Manage relationship & ERP demand through regular operating mechanisms with key business stakeholders

Job Responsibilities:

  • Lead both the internal IT team & vendor partners in resolving reported issues in ERPs on time as per service level agreement
  • Drive strong problem management by getting the team to deep-dive into issues, looking for patterns & identifying solutions for root-causes, which will ensure long term downward trend in incoming tickets
  • Lead the change management across key tracks (like Supply Chain, HR)  track with respect to owning the change request tracker & managing demand from business
  • Review & approve the deliverables throughout the development cycle to ensure quality and traceability to requirements and adherence to all quality management plans and standards

Job Requirements:

  • Should have at least 2 end to end ERP implementation experience. Supply Chain expertise will be a plus
  • Should have a strong IT Service Management framework knowledge
  • General IT Skills, relevant expertise to manage and deliver IT Support.
  • Bachelor’s degree from an accredited college, or university in computer science or a related discipline. P G in Management is desirable

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