IT Service Management Process Lead Jobs in Dubai | Chalhoub

Chalhoub Group

1- IT Service Management Process Lead
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Manage the review, assignment and classifications of incidents, outages and problem cases
  • Create and review incident and problem management reports; change and release reports to identify action plans to improve key performance indicators as necessary across all resolver groups and support teams
  • Introduces key ITIL disciplines and practical project management techniques to ensure effective end to end problem management
  • Ensure proper usage of incident, outage, problem and change management systems and processes

Job Requirements:

  • ITIL Service Management Foundation v3 Certified
  • Strong understanding of ITIL Incident, Problem, Change and Release (specifically Configuration Management) processes
  • At least 5 years’ experience of incident, problem, change and release management creating governance and frameworks for each discipline in multi-company, international environments
  • Awareness and use of DEVOPS tools for Continuous Integration / Continuous Deployment (CI/CD) – experienced with Jenkins and Software repository tools/environments like GitHub

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