IT Service Manager Jobs in Dubai 2022 | The Emirates Group

The Emirates Group

1- IT Service Manager
Job: Full Time
Location: Dubai, UAE


Accountable for service management of the IT services end-to-end within a portfolio of business applications, its underlying infrastructure and their dependencies in the assigned area comprising of multiple business units, IT teams and suppliers. Promotes continuous improvement, service quality, customer satisfaction and operational efficiency in the day-to-day operations. Develops and implements service management policies, procedures, and standards that meet business requirements and ensures optimal support of the business applications and their dependent components.

Job Responsibilities:

  • Lead the operational support services for a portfolio of 50-100 business applications and its dependencies in accordance with the service risk exposure and monitors service delivery.
  • Perform service performance analysis and effectively channel the outcome and collaborate with relevant teams in IT, business and/or supplier for continuous service improvements.
  • Champion and promote service management culture and ensure adherence to organisation’s IT Service Management standards and practices in the assigned areas.
  • Monitor service performance, act as a service escalation point for business and orchestrate the speedy resolution of incidents to ensure ongoing business satisfaction.

Job Requirements:

  • Degree or Honours (12+3 or equivalent) : In a subject relevant to IT
  • 8 years management experience in the IT industry, ideally with experience in leading a function in Service Management role
  • Expert knowledge and working experience in Service Management.

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