IT Support Engineer Jobs In Dubai | ITFAQ
ITFAQ
IT Support Engineer Jobs In Dubai | ITFAQ
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The role covers all aspects of technology within the organization, from daily user support, project work to possible aspects of development and implementation. This will provide the successful candidate with technical knowledge transfer, experience and exposure to senior management within the company.
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Responsibilities:
- To provide local onsite 1st and 2nd line local IT support based in the Dubai office, Monday to Friday, 09:00am to 6:00pm (GMT+4)
- Manage day-to-day IT operations (application troubleshooting, operating system troubleshooting, basic network troubleshooting)
- Ensure IT infrastructure is in-line with our Global standards (Servers, Telephones, Printers, Multi-Functional devices, Desktops and Network Equipment
- Maintain effective vendor relationships
- On-call support coverage 24 x 7 x 365 (on a monthly rotational basis)
- Conduct and support Disaster Recover / Business Continuity Planning on an annual basis
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Requirement
- Windows Server 64-bit OS 2012, 2019, 2022 and Windows 10 maintenance and support
- Core business and trading applications deployment and use (Bloomberg, Refinitiv, Salesforce, Box, in-house GM applications)
- Local finance and reporting systems (Peoplesoft, PPM)
- Internal operations and System process (IAC, ServiceNow, SuccessFactors)
- Multifunctional Ricoh printing (scan-to-print or Follow-You print)
- Cisco IP phones, Cisco Jabber softphone, Apple iPhones
- Cisco networks (LAN & WAN)
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Recognize Common Scams
- Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
- Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
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Protect Your Information
- Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
- Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
- Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.
Verify Authenticity
- Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
- Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
- Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.
Stay Informed
- Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
- Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.
What to Do If You’re Targeted
- Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
- Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
- Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.
Resources
- Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
- Better Business Bureau (BBB): Provides business ratings and scam tracker.
- Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.
By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.
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