Job Responsibilities:
- Manage the IT support contracts and service, to ensure quality, best value for money
- Act as the first point of escalation for IT issues with IT service providers, providing communication to all stakeholders and managing the supplier to ensure a timely solution
- Develop an ongoing IT strategy to ensure continuity of systems with a strong link into budget planning including hardware, software, infrastructure, network connectivity, PC set up, mobile technologies, website delivery, telephone system integration, printing
- Support the Head of IT Procurement and Contract Management to review, revise, implement and negotiate IT contracts, specifying and conducting commercial tenders and other procurement activities as needed
- Reduce cost by optimizing or renegotiating the contracts
- Establish contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules.
- Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active.
- Moreover, track obligations, deliverables and contract change notes.
- Manage and control access to documents as appropriate.
- Manage contract review meetings to ensure delivery against objectives and contract budgets.
- Develop regular reports on contract milestones, execution and risk, and inform internal customers, vendors and management of activities and progress through regular written and verbal communication.
- Work with Product Owners/Managers in negotiating license reductions/increases as necessary due to usage
- Understand relevant market trends and vendors. Track, gather and analyze market and industry data..
Job Requirements:
- University degree in Computer Science/IT or equivalent
- Eight years of relevant Information Technology experience in a medium to large system installation
- Proven vendor relationship skills and experience
- Demonstrated ability to work well in a team environment
- Ability to work under pressure and determine priorities to meet deadlines
- Pro-active and aggressive; self-starter, able to work using own initiative with minimal supervision managing numerous concurrent tasks
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