Junior Technical Support Analyst Jobs In Dubai | Winged Recruitment

Winged Recruitment

Junior Technical Support Analyst Jobs In Dubai | Winged Recruitment

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Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we serve as the bridge between your aspirations and a rewarding professional trajectory. Partnering with renowned tech firms globally, we’re ready to empower our team with fresh talent poised to make a significant impact.

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Responsibilities:
  • Provide first-line technical support to end-users via phone, email, or chat, resolving issues promptly and efficiently
  • Diagnose and troubleshoot software and hardware problems, escalating complex issues to senior support specialists as needed
  • Document support tickets accurately in the helpdesk system, maintaining detailed records of troubleshooting steps and solutions
  • Assist in the deployment and configuration of software applications and hardware devices, ensuring compatibility and functionality
  • Collaborate with cross-functional teams to identify recurring technical issues and contribute to the development of solutions and best practices

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Requirement
  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
  • Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently
  • Excellent communication and interpersonal skills, with a customer-focused approach to technical support
  • Detail-oriented with a high level of accuracy in documenting technical procedures and solutions
  • Ability to work effectively both independently and as part of a collaborative team
  • Enthusiasm for learning and a proactive attitude towards professional development in the field of technical support

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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