Lead Partsman – Parts Counter Jobs in Dubai | Al Futtaim

1- Lead Partsman – Parts Counter
Job: Full Time
Location: Dubai, UAE

Description:

As part of our Automotive Parts team, you will be responsible to fulfil the needs of the customers who visit the workshop and Parts Sales Counter by understanding their requirements, identifying the parts required from the parts catalogue and performing the sales transactions.

Job Responsibilities:

• Assist walk-in customers in selecting required parts & suggesting right parts/add-ons and offer specials to ensure customer is exposed to the full product line for all the brands represented by the company.
• Receive customer enquiries and identify the correct part numbers using the parts catalogues (EPC)
• Advise the customers on replacement of related parts and benefits of using genuine parts
• Follow-up back-orders so that customers receive timely information on the status of back-ordered parts and ensure that such parts are delivered to the customer on the promised date.

Job Requirements:

• The ideal candidate for this role should possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree.
• You have at least a minimum 2 years’ experience in spare parts operations, preferably at an automotive parts sales, especially Heavy Commercial Vehicles, industrial products & Construction Equipment’s.
• You should have the ability to build and maintain friendly, warm relationships with customer.
• You should have excellent computer skills and knowledge of SAP is preferred.