Lobby Hostess Job in Dubai | Accor

  • Full Time
  • Dubai
  • Posted 2 months ago

Accor

Description:

As a Lobby Hostess, you will be responsible for receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times.

Job Responsibilities:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet

Job Requirements:

  • Consistently offer professional, friendly and engaging service.
  • Greet all guests as they enter and exit the hotel while ensuring service standards are followed.
  • Make sure no guest is left unattended; you must be in touch with all.
  • Be an Ambassador for the hotel at all time, encouraging guests to come back.
  • Engage in conversation with first time visitors, showing them the lobby and offering directions as required.
  • Assist guests regarding hotel facilities and promotions in an informative and helpful way
  • Use a positive and clear speaking voice; address the guest by name if you know it.
  • Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s layout, activities taking place and local attractions.
  • Follow “lost and found” policy.
  • To follow department policies, procedures and service standards
  • Handle Trip Advisor comments from our values guests.
  • Be familiar with the entire hotel’s operations in order to assist guests at all time.
  • Previous guest service experience required.
  • Must possess a professional and perfect presentation.
  • Must possess outstanding guest services skills and sophisticated verbal communication skills.
  • Strong interpersonal and problem solving abilities.
  • Highly responsible and reliable.
  • Confidence in dealing with guests
  • Bubble personality
  • The gift of being tactful and diplomatic but also assertive where necessary
  • Ability to stand for long hours

To apply for this job please visit www.careerjet.ae.

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