Lobby Hostess Job in Dubai | Accor

Description:

As a Lobby Hostess, you will be responsible for receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times.

Job Responsibilities:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet

Job Requirements:

• Consistently offer professional, friendly and engaging service.
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed.
• Make sure no guest is left unattended; you must be in touch with all.
• Be an Ambassador for the hotel at all time, encouraging guests to come back.
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required.
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• Use a positive and clear speaking voice; address the guest by name if you know it.
• Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s layout, activities taking place and local attractions.
• Follow “lost and found” policy.
• To follow department policies, procedures and service standards
• Handle Trip Advisor comments from our values guests.
• Be familiar with the entire hotel’s operations in order to assist guests at all time.
• Previous guest service experience required.
• Must possess a professional and perfect presentation.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Confidence in dealing with guests
• Bubble personality
• The gift of being tactful and diplomatic but also assertive where necessary
• Ability to stand for long hours