Loyalty Operations Executive Jobs in Dubai | Chalhoub Careers

Loyalty Operations Executive Jobs in Dubai | Chalhoub Careers

1- Loyalty Operations Executive
Job: Full Time
Location: Dubai, UAE

Description:

Working as a Loyalty Operations Executive you will be responsible for supporting across a wide range of operational tasks in relation to Customers and Partner Brands.

Job Responsibilities:

• Handling Level 1 escalation on operational queries across the business to meet customers satisfaction and business goal.
• Monitoring and validating from escalations on operations performance of both internal service providers and external service providers.
• Preparing monthly report on operations requests and identifying way of working to improve current processes.
• Handling support requests, communicating offer briefs and queries appropriately in relation to initiatives driven by other streamlines, system access, as well as offers/benefits tagging for data analytics.

Job Requirements:

• Knowledge of loyalty management systems
• MS Office – Microsoft Excel, Word, PPT, Outlook.
• Fluent in English and Arabic
• Proficient knowledge of customer service, standard office practices, attention to detail, time management and organisational skills.