Manager Service Sales and Customer Experience Jobs in Dubai | UD Trucks

UD Trucks

1- Manager Service Sales and Customer Experience
Job: Full Time
Location: UAE

Job Responsibilities:

  • Create value for customers by providing innovative solutions to the agreement offering
  • Within UD Trucks MEENA perimeter, improve Customer Experience (CX) along the whole customer journey
  • Develop contract portfolio offering and strategy for market applications
  • Drive market intelligence (surveys, benchmarking) to support the soft offer development
  • Refine & drive the KAM process in UD Trucks MEENA and importers securing long term improvement of CX
  • Support importers in maintaining relationship with Key Account Customers by implementing and securing coaching & competence solutions and regular customer Gemba visits.

Job Requirements:

  • Integrity and ethics, in line with the UD Trucks Core Values
  • Strategic thinking with holistic view
  • Excellent communication skills
  • Extensive experience in fields of commercial vehicles (or similar)
  • Technical trucks knowledge
  • Good understanding of the business and environment with ability to convey the business needs into actions

To apply for this job please visit udtrucks.csod.com.

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