MDS Digital Capability Manager Jobs in Dubai UAE 2023 | Caliberly

You manage the in-house operations in the Caliberly Business Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

Job Responsibilities:

• Managing people and relating well with all center colleagues
• Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
• Managing a shared service or BPO delivery center regionally in a global organization
• Managing vendor relationships
• Project management with experience managing large-scale projects
• Data analysis with a focus on accuracy and attention to detail
• Multi-tasking, problem solving and managing fluctuating workloads

Job Requirements:

• Technology mindset, how to we use technology to enhance our day-to-day work
• Continuous learning mindset
• Ability to navigate through a huge and complex organization and processes
• Ability to work globally (with different time zones) and collaborate across levels of leaders