Officer Jobs in Dubai | Bank of America

1- Officer
Job: Full Time
Location: Dubai, UAE

Description:

• Tier 2 technical proficiency and ability to work semi-independently across IT functions
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and quickly resolving routine problems.
• Demonstrate empathy towards end-user issues, build trust relationship
• Contribute to risk awareness of technology and business impact
• Identify and Escalate risks in accordance with organization guidelines
• Exercise judgment within defined procedures, practices to determine appropriate action
• Engage in business impacting production incidents and end-user problem tickets to work through to resolution. Engage engineering teams for process and application improvement opportunities
• Follow escalation process for major incidents until satisfactory close

Job Requirements:

• End User Hardware and Software troubleshooting including (e.g. PC/Laptop/Thin-Client, Virtual desktop, Printers, Audio Visual / Telepresence, Android/IOS devices. Experience with VMWare technologies
• Server/Network infrastructure support (hand-on) devices installation/troubleshooting.
• Support incidents, update logs and coordinate resolution with global team.  Follow-up until satisfactory close
• Good understanding of change management process. FinTech support exposure
• Incident escalations with telecom provider and follow-up until satisfactory close
• Good documentation skills, update of knowledge book.
• Experience in undertaking Data Centre Power down and technical coordination