Omni-Channel Director Jobs in Dubai | Chalhoub Careers

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Chalhoub Group

Omni-Channel Director Jobs in Dubai | Chalhoub Careers

1- Omni-Channel Director
Job: Full Time
Location: Dubai, UAE


As an Omni-Channel Director you responsible for improving brand awareness within online and offline spaces, whilst working closely with General Manager, Retail Director/s and the Head of Marketing for the brand/s under the scope.

Job Responsibilities:

  • Responsible for brand ownership & awareness through all communication channels and devising the brand/s strategy and roadmap, for online & offline spaces, working in close collaboration with the General Manager for the brand to capture the brand vision and value proposition for the short as well as the long term
  • Define and drive the process and policies around customer acquisition, customer experience and clienteling. Work closely with the Head of Marketing on the CRM strategy in order to drive traffic & conversions in stores and online, to support the embedding of an omni-channel mindset
  • Support the development and acceleration of online and off-line business ensuring that both offline and digital retail platforms work in full synergy towards business goals
  • Be highly familiar the latest digital trends and technology such as Metaverse, Blockchain, NFTs etc. and formulate plans and strategies as to how they can be incorporated into the digital strategy to drive profitability for the brands

Job Requirements:

  • Preferably have Luxury Fashion experience (multibrand)
  • Ideally holding an MBA: Retail/Brand/Marketing management, Digital marketing
  • 10+ years of experience in a similar relevant role in retail luxury industry or digital marketing agency
  • Experience in omnichannel campaigns

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