1- Parts Sales Executive
Job: Full Time
Location: Ajman, UAE
This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.
- Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
- Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
- Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
- Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
- Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
- Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
- Ability to speak, write and read English to deal with supervisors and customers
- Working knowledge of MS office, SAP knowledge preferred