Patient Relations Supervisor Jobs | American Hospital Dubai

American Hospital Dubai

1- Patient Relations Supervisor
Job: Full Time
Location: Dubai, UAE


Supports the provision of safe, patient and family focused quality care, assists in the daily functioning of the clinic/department in support of patient care while maintaining confidentiality, supports the successful achievements of Clinic Operations strategic goals, provide ongoing and continuous supervision of all Patient Relation Staff, strives to exceed the service expectations of customers, regularly convey and monitor performance standard with all Patient Relations Staff

Job Responsibilities:

  • Ensure attendance by all PRR staff, Information Desk Switchboard and Porters at Hospital and Clinic based in-services or other educational events as required.
  • Actively participates in Hospital / Department wide performance improvement activities.
  • Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
  • Develops and evaluates Policy & Procedures in collaboration with Director of Clinic Operations & AHD PI Director, as required.

Job Requirements:

  • High School / National Diploma
  • Excellent English and Arabic verbal/written communication skills.
  • Basic computer literacy
  • Exposure to / experience with customer service principles

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