Principal Customer Success Manager Jobs In Sharjah | Cornerstone OnDemand
The objective of the Principal CSM is to maximize customer retention and success while driving operational excellence to ensure customers realize the full value of their investment in Cornerstone. The role spans technology, consulting, and operations management, and requires the successful candidate to have a strong background in technology/Software as a Service, as well as upwardly facing stakeholder management skills. This is a key leadership position working closely with both technologists and senior leadership.
- Be dedicated to a single customer or a portfolio of large, strategic customers to ensure the highest level of service and success.
- Maintain a comprehensive view of all aspects of the customer’s Cornerstone relationship, including all projects, requests, and initiatives.
- Develop and execute comprehensive program strategies that align with customer objectives.
- Establish a high-touch communication cadence with both the customer and internally aligned resources.
- Collaborate with Sales, Engineering, Product, and other internal teams to set outcomes and measurable objectives with the customer.
- Provide industry insights, guidance, and recommendations to drive customer strategic outcomes. Share knowledge and insights with the internal team to drive innovation.
- Work closely with customers to maximize opportunities for expansion, upsell, and cross sells as well as renewals. Provide guidance on utilizing Cornerstone products, promoting adoption, and delivering quantifiable value.
- … and being the rockstar you are, you will be willing to take on additional responsibilities as needed.
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