Principal Customer Success Manager Jobs In Sharjah | Cornerstone OnDemand

  • Full Time
  • Sharjah, UAE
  • 19000 AED / Month

Cornerstone OnDemand

Principal Customer Success Manager Jobs In Sharjah | Cornerstone OnDemand

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The objective of the Principal CSM is to maximize customer retention and success while driving operational excellence to ensure customers realize the full value of their investment in Cornerstone. The role spans technology, consulting, and operations management, and requires the successful candidate to have a strong background in technology/Software as a Service, as well as upwardly facing stakeholder management skills. This is a key leadership position working closely with both technologists and senior leadership.

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Responsibilities
  • Be dedicated to a single customer or a portfolio of large, strategic customers to ensure the highest level of service and success.
  • Maintain a comprehensive view of all aspects of the customer’s Cornerstone relationship, including all projects, requests, and initiatives.
  • Develop and execute comprehensive program strategies that align with customer objectives.
  • Establish a high-touch communication cadence with both the customer and internally aligned resources.
  • Collaborate with Sales, Engineering, Product, and other internal teams to set outcomes and measurable objectives with the customer.

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Requirement
  • Enjoy working in a fast-paced, dynamic organization.
  • Are able to adapt changes in roles and responsibilities.
  • Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Business, Organizational Development or other applicable field.
  • Are able to travel up to 15-30%.
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
  • Consideration for privacy and security obligations

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To apply for this job please visit www.linkedin.com.

Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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