Private Banking Service Associate

  • Full Time
  • Dubai
  • Posted 3 months ago

Emirates NBD

 Description:

The Front OfficeRelationship Management is the key sales unit for the Private Bank Front Office staff are the main point of contact for all clients and generate the income for the Private Bank Presently it consists of 8 marketseach managed by 1 Market Leader Dubai Northern Emirates being one of the largest markets The markets in turn are suborganized in teamseach managed by 1 Team Leader Each team consists of 26 Relationship Managers and 1 to 8 Service Associates who report into 1 Assistant Manager

The Service Associate is an important pillar within the Front Office of the Private Bank The position holders main responsibility is to support 12 Relationship Managers and their clients The position holder handles all client requests pertaining to Basic Banking products and serviceseg transactions cheque books fixed deposits statements cards etc and manages the clients accounts and their documentation requirements In addition the Service Associate will support the assigned Relationship Managers with customer requests and all servicerelated transactions

Manage clients accounts and execute Basic Banking transaction requeststransfers cheques clearing cash transactions opening closing and renewal of Fixed Deposits account opening maintenance closure etc
Coordinate with Operations Credit Compliance legal and other relevant departments to support the RMs to execute client instructions
Exercise appropriate checks and controls as per Banks policies under the AMs supervision
Communicate directly with the client on operational matters and for call back confirmations
Ensure Client Confidentiality and related processes
Prepare basic documentationeg IOSIR compliance account opening forms etc and keep client records
Ensure complete and accurate information is provided in all client documentation before submission to operations and other departments under the AMs supervision
Assist othersenior team members as and when required
Attend to service requests and ensure every query is addressed in given timeline
Raise Service Requests to other departments and follow up on the progress
Placing trade orders on Moxy for buy sell of investment instruments
Coordinate with investment advisors on clarification regarding investment transactions
Back up colleagues as and when required
Assist RMs with annual review collection of documents and tracking to relevant departments and follow up on completion
Sending transaction copies for archival

Job Requirements:

Relationships with Private Banking Operations and Compliance throughout the lifecycle of a customer
Alternative point of contact for daily activities and transaction requests for Private Banking clients in the absence of the RM
Evaluation by Team Leader how successfully goals were achieved
Assessment on whether Banks policies and procedures were adhered to
Assessment on whether operational losses occurred to due human errors
Quick resolution of the issue to satisfy client requirements while observing all relevant regulatory and legal guidelines

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