Process Excellence Manager Jobs In Dubai UAE 2023 | Al-Futtaim
Al-Futtaim
Process Excellence Manager Jobs In Dubai UAE 2023 | Al-Futtaim
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Description:
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
Responsibilities:
- Work with power user community and process owners in brands to conduct regular/on-going current end-to-end process reviews as per the “Process Adherence” compliance
- Identify, document, and communicate findings on process deviation amongst brands, location, and region to stakeholders
- Formulate short and medium process improvements plans and align brands for implementation and reinforcement to optimize customer verbatims collected during NPS/CSV
- Review mystery shopping scores and escalate recurring process differences to performance and process owners
- Managing the omnichannel touchpoints improvements the business processes are continuously reviewed, modified, and aligned to AFA best practices
- Work with central business process teams to update existing and create new business process in IBM blue work tool
Requirements:
- Stakeholder management
- Good listener
- SOP – stander operating procedure
- Creating map process using any tools
- Automotive background
- PowerPoint presentation
To apply for this job please visit www.linkedin.com.
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