General Description:

The Program Manager is responsible for organizing, coordinating, overseeing and delivering learning programs which are considered strategic to the business operations. This role focuses on providing guidance to teams, lead and support the roll-out of projects related with employee’s development, in-store productivity and Customer Experience. The Program Manager will deliver results in a timely manner and measure impact within the business in order to deliver the desirable outcome to the organization. This role will oversee and ensure the effectiveness of the company’s Onboarding Schools and/or Business Development Programs.

Job Responsibilities:

• Supervise, design and measure impact of on-the-job training solutions in an omni-business context
• Strategize employees’ development plans enhancing their behavioral skills and measuring results against business KPIs
• Framed by the company strategy, build action plan for training effectiveness reports and measure impact against KPIs
• Understand and apply adult learning principles and develop teams accordingly

Job Requirements:

• Preferably – but not mandatory – BS degree in Education, Training, HR or related field
• 2 years of experience as a facilitator on his/her area of knowledge, or similar role
• 2 years of experience leading projects/ teams
• Ability to lead a full training cycle