Program Manager – Safety Support Jobs in Dubai | Uber Careers

Uber

1- Program Manager – Safety Support
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Deliver stellar operations outcomes according to agreed service level agreements: working with internal and external service providers across the region to achieve the best outcomes across thousands of safety support interactions or identity verifications every week
  • Be the advocate of customer experience and front line teams experience. Identify continuous improvement opportunities, influence or make constant optimisation to policies, process, tools, and ways of working
  • Coordinate with internal teams (Operations, Legal, Policy, Communications, etc.) and/or external stakeholders (regulators, law enforcement, etc.) to resolve escalations in a high quality and timely manner
  • Pilot and own new initiatives that transform our operations and improve the level of service we provide

Job Requirements:

  • Proven experience in large scale operations (+5 years)
  • Operational excellence. Always on top of our operational performance, anticipating issues and quickly understanding & solving them when they arise.
  • Stakeholders management. Drive the program in a wide and multiple organization impacting a lot of stakeholders across EMEA
  • Process-oriented. You love efficiency and creating thoughtful processes that are agile and effective. Passion for data analysis and the ability to drive quality improvement.

To apply for this job please visit www.uber.com.

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