Program Manager – Safety Support Jobs in Dubai | Uber Careers

1- Program Manager – Safety Support
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

• Deliver stellar operations outcomes according to agreed service level agreements: working with internal and external service providers across the region to achieve the best outcomes across thousands of safety support interactions or identity verifications every week
• Be the advocate of customer experience and front line teams experience. Identify continuous improvement opportunities, influence or make constant optimisation to policies, process, tools, and ways of working
• Coordinate with internal teams (Operations, Legal, Policy, Communications, etc.) and/or external stakeholders (regulators, law enforcement, etc.) to resolve escalations in a high quality and timely manner
• Pilot and own new initiatives that transform our operations and improve the level of service we provide

Job Requirements:

• Proven experience in large scale operations (+5 years)
• Operational excellence. Always on top of our operational performance, anticipating issues and quickly understanding & solving them when they arise.
• Stakeholders management. Drive the program in a wide and multiple organization impacting a lot of stakeholders across EMEA
• Process-oriented. You love efficiency and creating thoughtful processes that are agile and effective. Passion for data analysis and the ability to drive quality improvement.