Program Manager – Safety Support Jobs in Dubai | Uber Careers


1- Program Manager – Safety Support
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Deliver stellar operations outcomes according to agreed service level agreements: working with internal and external service providers across the region to achieve the best outcomes across thousands of safety support interactions or identity verifications every week
  • Be the advocate of customer experience and front line teams experience. Identify continuous improvement opportunities, influence or make constant optimisation to policies, process, tools, and ways of working
  • Coordinate with internal teams (Operations, Legal, Policy, Communications, etc.) and/or external stakeholders (regulators, law enforcement, etc.) to resolve escalations in a high quality and timely manner
  • Pilot and own new initiatives that transform our operations and improve the level of service we provide

Job Requirements:

  • Proven experience in large scale operations (+5 years)
  • Operational excellence. Always on top of our operational performance, anticipating issues and quickly understanding & solving them when they arise.
  • Stakeholders management. Drive the program in a wide and multiple organization impacting a lot of stakeholders across EMEA
  • Process-oriented. You love efficiency and creating thoughtful processes that are agile and effective. Passion for data analysis and the ability to drive quality improvement.

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