Quality Manager Jobs In Dubai | Hilton
Hilton
Quality Manager Jobs In Dubai | Hilton
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At Hilton Dubai Palm Jumeirah, a Quality Manager drives continuous improvement across all departments by conducting quality audits, assisting with reviewing SOPs, identifying top priorities for improvement, communication of information and facilitation of Quality Improvement Teams.
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Responsibilities
- Monitor voice of customer through S.A.L.T platform, track defects and liaise with HODs on reducing and eliminating the trends
- Conduct Operational review and analysis
- Support operational performance and efficiencies
- Monitor the procedures and the management of Hilton Honors guests with the aim of highlighting areas for improvement
- Monitor the procedures and the management of TWS guests with the aim of highlighting areas for improvement.
- Presents Quality Guidelines and importance during orientation
- Supports the Director of Operations during bi yearly Quality Assurance auditor visits
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Requirement
- With Food and Beverage experience
- Be presentable and able to represent the brand at the level required
- Have a skill in empathizing and communicating with guests from all backgrounds with strength and belief in the brand, product and systems you are implementing
- Find it natural to enthuse others in the attraction of the local area and property itself, enhancing volume opportunities
- Proficient time management skills and ability to multi-task is critical to this varied and exciting role
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Recognize Common Scams
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- Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
- Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
- Investment Scams: Offers of high returns with little risk are often fraudulent.
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Protect Your Information
- Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
- Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
- Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.
Verify Authenticity
- Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
- Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
- Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.
Stay Informed
- Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
- Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.
What to Do If You’re Targeted
- Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
- Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
- Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.
Resources
- Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
- Better Business Bureau (BBB): Provides business ratings and scam tracker.
- Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.
By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.
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