Reception Agent Jobs in Dubai | ibis Styles

ibis Styles

1- Reception Agent
Job: Full Time
Location: Dubai, UAE


  • The Reception Agent will be dynamic and efficient to serve all guests with a professional, warm and positive attitude.
  • She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests.
  • The schedule of the Reception Agent will rotate 24 hours a day.
  • Takes reservations over the email, phone, by fax or internet, and handles all associated operations.
  • Increases and optimises room sales in line with the brand and hotel’s sales policy.

Job Responsibilities:

  • The Reception Agent will be very often the first person that a guest will come to see to look for a service or assistance.
  • The greeting and attitude of the Reception Agent will influence a lot the opinion that the guest will have of the overall hotel.
  • Being at the service of the guest, the first task of the Reception Agent is to be available at any time for the guest.
  • Greeting with a smile, a warm & positive attitude are essential.
  • The guest has to feel expected and welcome at any time.
  • Adheres to the reporting requirement of the Front Office as outlined by the Rooms Division Manager.
  • Knows the hotel’s facilities and services well and takes every opportunity to promote them to all the guests.

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