Relationship Associate Officer Jobs In Dubai | Tanfeeth


Relationship Associate Officer Jobs In Dubai | Tanfeeth

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To resolve the customers query at the first opportunity across a range of channels (phone, chat, email). Where appropriate provide tailored education about our channels, products and services building trust in the bank’s digital platform.

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  • Answer all customer contacts professionally and accurately in line with the latest guidance.
  • Identify the needs of the customer through effective listening/questioning helping them achieve their best outcome.
  • Respond to queries politely and educate customers with regards to banking products and services.
  • Be a role model for the banks digital service promoting usage at every opportunity.
  • Use available support tools to problem solve and resolve queries remove the barriers.
  • Educate customers and resolve customer Internet Banking inquiries and general complaints

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  • Passionate about customers – focused on delivering customer excellence.
  • Digital knowledge base familiar using Microsoft office (for example Teams)
  • Experience managing customer interactions via a range of channels – phone , electronic , face to face.
  • Natural Communicator able to communicate effectively with customers
  • Empathetic towards customers – genuinley care.
  • Excellent communication skills (written & verbal) The ability to multi-task
  • The ability to work (channel stress) under pressure
  • Be flexible to support the business needs.
  • Excellent interpersonal skills

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

Download CV: Click Here To Download Cv For Dubai & Across UAE Jobs

Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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