1- Reservations Agent
Job: Full Time
Location: Abu Dhabi, UAE
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- You should have a diploma / degree within the hospitality field and previous experience in hotel reservations.
- You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.