1- RESOURCE PLANNING OFFICER
Job: Full Time
Location: Dubai, UAE
- Work as part of team and follow established operating standard and procedures to meet requirements with high quality outputs and contribute to the division achieving its goals.
- Communicate regularly with Contact centre operations teams to identify report/schedule requirements and adherence issues and their impact on the business. Create a plan of action to maintain network and contact centre service levels.
- Monitor recruitment and attrition rates and highlight potential issues to the Contact Centre Operations team and training departments to ensure adequate resources is recruited and competent in appropriate skills.
- Degree or Honours (12+3 or equivalent)
- Customer Service.Call Centre : 3+ Years Experience.
- Working experience as a Resource Planner/ Data Analyst within Aviation Industry/ Contact Centre.