Resource Planning Officer Jobs in Dubai | dnatatravel

1- RESOURCE PLANNING OFFICER
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

• Work as part of team and follow established operating standard and procedures to meet requirements with high quality outputs and contribute to the division achieving its goals.
• Communicate regularly with Contact centre operations teams to identify report/schedule requirements and adherence issues and their impact on the business. Create a plan of action to maintain network and contact centre service levels.
• Monitor recruitment and attrition rates and highlight potential issues to the Contact Centre Operations team and training departments to ensure adequate resources is recruited and competent in appropriate skills.

Job Requirements:

• Degree or Honours (12+3 or equivalent)
• Customer Service.Call Centre : 3+ Years Experience.
• Working experience as a Resource Planner/ Data Analyst within Aviation Industry/ Contact Centre.