Restaurant Reservations Agent Jobs In Dubai UAE | Accor
Accor
Restaurant Reservations Agent Jobs In Dubai UAE | Accor
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Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings
Responsibilities:
- Adhere to the Hotel’s policies and the department’s standards of operation and be aware of the company’s work ethics and code of conduct.
- Represent the department and the Hotel through grooming and right attitude.
- Understanding Principle of Accor in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.
- Be fluent in Hotel products and Services and identify sales opportunity
- Handle online booking, fax and email related to restaurant reservation and be conversant to the hotel happenings.
- Be flexible in sales technique through offering right product to the right customer at the right time.
- Review Booked Report and reservation accuracy.
- Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.
- Actively participate in promoting loyalty programs.
Requirements:
- Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.
- Knowledge of all restaurant information and promotion.
- Basic understanding of computer and computer software and micros system and Opera.
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
- Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.
To apply for this job please visit www.careerjet.ae.
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