Marriott Al Forsan
1- Rooms Controller
Job: Full Time
Location: Abu Dhabi, UAE
- Assign room according to guest request and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation. Set up/process all guest check-ins/check-outs.
- Activate room keys.
- Secure valid payment.
- Identify any over-commitments.
- Perform duplicate reservation checks; block rooms.
- Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.