Rooms Controller – Marriott Al Forsan Jobs in Abu Dhabi

Marriott Al Forsan

1- Rooms Controller
Job: Full Time
Location: Abu Dhabi, UAE


  • Assign room according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare key packets.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms daily.
  • Ensure rates match market codes and document exceptions.
  • Verify and adjust billing for guests.
  • File guest paperwork or documentation. Set up/process all guest check-ins/check-outs.
  • Activate room keys.
  • Secure valid payment.
  • Identify any over-commitments.
  • Perform duplicate reservation checks; block rooms.
  • Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.

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