Royal Service Agent Jobs in Abu Dhabi | FAIRMONT


1- Royal Service Agent
Job: Full Time
Location: Abu Dhabi, UAE


Royal Service Agents are responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day 7 days a week in order to ensure their stay at The Fairmont Dubai becomes a memorable moment

Job Responsibilities:

  • Responds to all incoming calls complying with FHR standards and transfers them to the appropriate destination
  • Responds to all in house guests requests and transmits the order to the corresponding dept for request to be treated complying with FHR standard
  • Log all requests and ensures follow up on all of them within standard delay
  • Logs and treats wake up call requests

Job Requirements:

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus

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