Sales Engineer VoIP Telephony UAE

  • Full Time
  • Dubai
  • Posted 7 months ago

1840 & Company


  • Sales Engineer (SE) is an experienced engineer that takes part in all sales activities in the Middle East GCC region.
  • A SE is a senior position and as such requires at least 5 years of experience in the technical field of Data/ VoIP/Telephony SW and HW. The SE should have system “hands-on” and engineering capabilities while understanding the overall customer requirements to be in a position to lead him to the best solution
  • The SE is in charge of all technical activities in the sales process from the opportunity phase until it is ready to be handed over to the post-sale phase.
  • The SE is part of the region’s sales organization. It is expected that this individual is knowledgeable in all AudioCodes products.
  • The SE is responsible for providing technical consulting to the sales force for all standard AudioCodes products and being involved actively (“hands-on”) in customer support through the Pre-Sale process. During the post-sales phase, the position’s primary goal is to be the focal point for all technical issues related to a customer (technical account management) excluding the actual Technical Services management.


  • Provide technical assistance to the sales force during sales calls
  • Knowledge of strategic, conceptual, consultative selling, leading discussions with customers on a “Managed Service Model” approach
  • Provide pre-sales technical support (“Hands-on capabilities”- a must)
  • Provide technical support during first time installation of new products together with AudioCodes partners and End Users
  • Pre-sales technical interface to the channel/partner while nurturing and managing technical knowledge transfer to the partners.
  • Analyze the technical fit solution against the prospects’ and customers’ requirements.
  • Deliver customer presentations and hands-on product demonstrations, hence product setup knowledge is a requirement.
  • Provide product training to customers, prospects, and Sales during the pre-sales phase.
  • Lead RFP’s/RFI technical responses
  • Provide technical assistance to marketing for regional events (e.g. seminars, roadshows, etc.).
  • Supervise and manage interoperability tests for systems being the interface between the customer /carrier and AUDC PM + BL
  • Support CPE interoperability tests between carrier and AUDC in his region.
  • Leading Proof of Concept activities in the region

Job Requirements:

  • Engineering or University Diploma in Telecommunications, Electrical Engineering or Computer Science or similar education
  • 5 years of professional experience in a VOIP-related field.
  • UC + PBX/IP-PBX experience (MSFT and or Cisco equivalent)
  • Extensive knowledge of fixed-line telecommunication systems
  • Basic knowledge of LAN/WAN communication systems Hand-on capabilities
  • Strong SIP protocol experience
  • Knowledge of Microsoft Teams Enterprise Voice – An Advantage
  • Knowledge of Contact Center solutions (Genesys, ININ, Avaya, or others) – An Advantage
  • Fluent in English
  • Understanding the technical component in the sales process
  • Team Player
  • Technical leadership
  • Enjoys interaction with customers and partners
  • Experienced in acquiring and engaging with new customers and prospects
  • Good presentation skills
  • Regular travel to visit the customers and partners throughout the region

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