Aloft Hotels
Job Responsibilities
- Take charge of the control room and monitor CCTV at all times.
- Ensure that gate passes are issued for all items/stocks that leave the hotel and each item to be logged in the register book.
- Make entries of all items received after working hours.
- Support in emergency situations and accompany guests or team members to local authorities /hospital if required.
- Prepare hand over reports from shift to shift.
- Assist Guest relations with information asked by guests, be proactive in guest contact and show interest in guest concerns.
- Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.
- Knowledgeable of all security policies, procedure and set standards.
Requirements:
- High school diploma or suitable equivalent.
- 1+ years of front desk agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
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