Senior Advisor, Account Services Management Jobs in Dubai | Dell

  • Full Time
  • Dubai
  • Posted 3 weeks ago
  • 18500 AED / Month


Senior Advisor, Account Services Management Jobs in Dubai | Dell

Job Responsibilities:

  • Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met
  • Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness
  • Present operational and service-level reports and explain service-level support available to all partners
  • Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
  • Supervise and guide less experienced team members, as well as train and mentor functional teams to understand and follow process guidelines

Job Requirements:

Essential Requirements

  • 8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors
  • Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion
  • Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations
  • Strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently
  • Outstanding communication skills and the ability to positively influence all partners


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