Senior Airport Assistant – Italian Speaker Jobs in Dubai UAE | Air Arabia

Senior Airport Assistant – Italian Speaker Jobs in Dubai UAE | Air Arabia

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Description:

To support and assist with the Meet and Assist Service (MAAS) provided to Arabian Adventures clients on arrival and departure, including large incentive and familiarisation groups ensuring quality service is provided which projects the Arabian Adventurers? image and Dubai image as a quality destination.

Job Responsibilities:

• Assist the Airport Representative by preparing/co-ordinating the availability of requirements such as name boards, visas/documents, welcome packs etc. are in order to ensure that passengers are met and assisted in a timely and professional manner.
• To meet (capture/ screen) the designated passengers by monitoring flight arrivals / departures and aircraft parking bays in order to ensure that passengers are promptly received and escorted.
• Brief guests on the content of the Welcome Package and meet them at the respective luggage belt and assist them with issues related to lost/damaged baggage.
• Report all service shortfalls and potential grievances to the Airport Representative, by monitoring service delivery, in order to ensure timely investigation and service recovery.

Job Requirements:

• More than 3 years of Customer Service ans Customer Relations experience
• 12 Years schooling or equivalent OR ‘O’ level education with a minimum of 5 years work experience in customer services department at the airport or in the aviation field.