Senior Analyst – CX and Research Jobs in Dubai | Majid Al Futtaim Jobs

Description:

Senior Analyst – CX & Research is responsible for all CX analytical requirements, managing execution of CX initiatives (customer research and market led improvements)

Job Responsibilities:

• Develop in-depth analytical understanding for what drives growth for MAF Retail across markets
• Analyze disparate customer feedback sources (i.e. NPS, social media, call/case volumes, product feedback) to present comprehensive views of CX
• Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement
• Prepare monthly reports on key KPIs and status of CX initiatives and share with CX leadership and BU’s and Majid Al Futtaim’s management team

Job Requirements:

• Bachelor’s degree or higher, preferably in business studies, marketing or a communications discipline
•  3 – 5 years of experience in CX related roles
• Knowledge and understanding of customer experience metrics and measurement methodologies
• Excellent problem-solving skills with ability to dis-aggregate issues, identify root causes and recommend solutions