Senior Customer Service Assistant Jobs in Dubai | Emirates


1- Senior Customer Service Assistant – Transport Services Control
Job: Full Time
Location: Dubai, UAE


Responsible to provide effective admin support and customer service functions for all activities related to the Transport Control Centre. Will be responsible for communicating with internal/external stakeholders, including customers & crew. Ensuring all systems and records are accurately maintained and service delays are minimised . Will be responsible to interact with other departments and also to ensure all data/records and billing are accurately maintained and service delays are minimal.

Job Responsibilities:

  • Ensure systems are maintained & updated on a regular basis throughout the day i.e MARS, Transport Control Centre (TCC) Operational System
  • Administer booking requests through the appropriate system, ensuring all mandatory data fields are completed
  • Co-ordinate with service providers operational team on all transportation activities ensuring the planned activity is achieved through timley communication on schedule, pick-up and drop-off time etc.
  • Ensure resources are used in the most appropriate and cost effective manner.

Job Requirements:

  • 10 Years schooling or equivalent
  • Advantageous to have a minimum 1-2 years in a UAE based Transport, Car rental Company.
  • Computer literate with Microsoft office applications.
  • Ability to communicate in other foreign language will be advantageous.

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