1- Senior Customer Service Assistant – Transport Services Control
Job: Full Time
Location: Dubai, UAE
Responsible to provide effective admin support and customer service functions for all activities related to the Transport Control Centre. Will be responsible for communicating with internal/external stakeholders, including customers & crew. Ensuring all systems and records are accurately maintained and service delays are minimised . Will be responsible to interact with other departments and also to ensure all data/records and billing are accurately maintained and service delays are minimal.
- Ensure systems are maintained & updated on a regular basis throughout the day i.e MARS, Transport Control Centre (TCC) Operational System
- Administer booking requests through the appropriate system, ensuring all mandatory data fields are completed
- Co-ordinate with service providers operational team on all transportation activities ensuring the planned activity is achieved through timley communication on schedule, pick-up and drop-off time etc.
- Ensure resources are used in the most appropriate and cost effective manner.
- 10 Years schooling or equivalent
- Advantageous to have a minimum 1-2 years in a UAE based Transport, Car rental Company.
- Computer literate with Microsoft office applications.
- Ability to communicate in other foreign language will be advantageous.