Senior Customer Service Specialist Jobs in Dubai | Dow

Dow

1- Senior Customer Service Specialist
Job: Full Time
Location: Dubai, UAE

Description:

The most senior Customer Service role that interfaces between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Job Responsibilities:

  • Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically key customers, high value and/or margin value centers, or scenario’s with a high degree of complexity.
  • Review, validate and process order request in compliance with work process / system and business guidelines.
  • Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
  • Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.

Job Requirements:

  • Required education: Bachelor’s Degree
  • 5 years’ experience preferred
  • Extensive Letter of Experience is a must
  • Strong communication skills

To apply for this job please visit corporate.dow.com.

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