Senior Customer Success Manager Jobs In Dubai UAE 2023 | Accor

Checkout.com is actively looking for an enthusiastic and inventive Senior Customer Success Manager to nurture and maintain long-term relationships with our Tier-1 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion:/

Job Responsibilities:

• Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services.
• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Price negotiation by working closely with Pricing Team to determine the best outcome for Checkout and merchant
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience
• Drive a culture of cross-team learning and to improve communication and knowledge sharing and act as a point of escalation for your team to remove roadblocks and reduce complexity
• 5+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
• 2+ years’ experience managing multiple direct reports in a fast paced environment
• A strategic problem solver with excellent project management skills
• Good knowledge of today’s major e commerce and payments technologies, players and major future trends
• Customer driven and able to establish robust relationship with assigned customer base