Majid Al Futtaim
1- Senior Manager Customer/Member Experience SHARE
Responsibilities & Duties:
A- Lead and deliver holistic end to end CX for SHARE working cross functionally across Programme, Digital Product, Partnerships, Marketing and Operations internally as well as with MAF Business Units to ensure best in class customer experience for all SHARE members.
B- Manage and deliver experience design, service design, journey mapping for SHARE in collaboration with product managers, commercial managers, operations managers and digital managers. Participate in the design of all new projects to meet CX requirements.
C -Lead continuous improvement cycle through periodical review and revisit of process and journeys to optimize effortless CX through cross functional workstreams. Instill a discipline of continuous improvement, testing, learning, and iterating.
D- Responsible for delivering against the group-wide CX operating model and CX principles for Majid Al Futtaim.
A- University degree in marketing, customer experience, design or business graduate from a recognized business school or university.
B- Minimum 7 years of relevant experience in CX.