Senior Operations Manager – Aveda Salon Jobs in Dubai | Al Tayer Group

1- Senior Operations Manager – Aveda Salon
Job: Full Time
Location: Dubai, UAE

Description:

To manage the salon & retail operations of the brand, support strategic decisions, implement sales and marketing activities to ensure planned revenues are achieved whilst working within budgeted costs

Job Responsibilities:

• Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities. Ensure stores are up to date on market trends.
• Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy – per brand
• Responsible for preparation of stores/review of standards for principal visits in order to build and strengthen the brand
• Ensure optimum staffing levels are maintained across the brand through liaison with the Unit HR Manager
• Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit
• Oversee the implementation of customer service standards in the stores and ensure customer satisfaction and efficient handling of complaints.
• Conduct regular store visits to review operational standards and monitor quality of customer service.
• Observe the standards and provide feedback to store managers to take appropriate action at store level.