Al Tayer Group
1- Senior Operations Manager – Aveda Salon
Job: Full Time
Location: Dubai, UAE
To manage the salon & retail operations of the brand, support strategic decisions, implement sales and marketing activities to ensure planned revenues are achieved whilst working within budgeted costs
- Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities. Ensure stores are up to date on market trends.
- Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy – per brand
- Responsible for preparation of stores/review of standards for principal visits in order to build and strengthen the brand
- Ensure optimum staffing levels are maintained across the brand through liaison with the Unit HR Manager
- Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit
- Oversee the implementation of customer service standards in the stores and ensure customer satisfaction and efficient handling of complaints.
- Conduct regular store visits to review operational standards and monitor quality of customer service.
- Observe the standards and provide feedback to store managers to take appropriate action at store level.
To apply for this job please visit altayer.referrals.selectminds.com.