1- Service Advisor
Job: Full Time
Location: Dubai, UAE
We are currently looking for competent & performance driven Service Advisors to work with to join our Al Futtaim Aftersales team in Dubai Investment Park (DIP) & Silicon Oasis Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
- Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
- A broad based knowledge to service as a reliable consultant is absolutely essential for this role
- Able to provide up-to-date technical information in response to customer inquiries.